Sheridan Marine offers an extensive range of delivery options ensuring that we can get the right product to the right place at the right time. So, if you are unable to make your way to our River Thames shop we try to do our best to delivery it to you as quickly and as reliably as possible.
To keep things simple we offer three main delivery services that you can choose for yourself BEFORE you Checkout so you can clearly see the final price. These options are, Collection, Standard Delivery & Express Delivery, which are explained below.
Sheridan Marine offers FREE Collection on any orders placed online or over the telephone. To benefit from our Collection service follow these simple steps:
For all our Standard Delivery orders we use Royal Mail & Parcel Force (Royal Mail's sister company). With Standard Delivery we currently offer both First Class and Second Class services, each of which have different delivery time scales. To benefit from our Standard Delivery services follow these simple steps:
We aim to dispatch order as quickly as possible. If we receive an order before midday, Monday-Thursday, and the items are in stock we will endeavour to dispatch on the same day. (Orders placed on Thursday after midday, Friday, Saturday & Sunday are dispatch on Monday). Because of external factors such as distance and European delivery network collaborations all orders to Europe and beyond have there own delivery time scales - for more information please contact us.
With our premium delivery service, Express Delivery, we are able to offer a reduced rate, fast and reliable service bought to you by FedEx. All Express Delivery orders are 'Trackable' and delivery notifications such as text messages and/or emails will keep you up-to-date on delivery progress. You can also access several delivery options via the FedEx Delivery Manager online Portal. The FedEx Portal will allow you to control how your order is delivered and will allow you to change the delivery date, request to deliver to a 'safe place', and request to delivery to a FedEx 'pick-up point' (parcel size restrctions apply) along with many other benefits. A link to the FedEx portal will be sent to you with the parcel delivery notifications.
To learn more about deliveries with FedEx visit our 'FedEx Delivery Manager' page.
Although Express Delivery is a non-guaranteed next day service if we receive an order before midday, Monday-Thursday, and the items are in stock it is quite likely to arrive the following day (Orders placed on Thursday after midday, Friday, Saturday & Sunday are dispatched on Monday).
Some of our products, such as paint, varnish, expoxy, and adhesives contain certain chemicals that are deemed as hazardous. Transporting these hazardous, or Dangerous Goods (DG), requires specially trained courier staff and a regulated delivery network to process. All orders containing a DG product will be shipped via DHL who also provide delivery notifications via email so you can keep track of your delivery. Dangerous Goods can only be shipped within the UK Mainland.
The majority of our products fall within our main courier dimensions for parcel delivery to your door. However, we also stock some items that are simply too large for the reduced rate delivery processes. This is generally down to the fact that Oversized Items will require far more 'manual-handling' within the courier network and are thus dealt with more personally, rather than automatically by machines.
All major courier companies do have a maximum 'parcel' size, anything larger than this will be shipped via TNT who can offer delivery of Oversized Items within the UK Mainland only.
We are able to supply the majority of our products worldwide including destinations in Europe, North America, South America, Australia/Oceania & Asia.
Many international destinations are listed as 'Delivery Destinations' at the checkout which calculates the Postage & Packing costs automatically. If your country of delivery does not appear please contact us with your parts list & delivery details so that we can provide you with an accurate cost. We use major international carriers for international orders which will require a signature upon delivery.
Please note: Because of external factors such as distance and International delivery network collaborations all orders to Europe and beyond have their own delivery time scales - for more information please contact us.
I have placed an order but have not received a 'Thank you for your order' email.
When you place an order with us you will receive a 'Thank you for your order' email shortly after you place an order. If you have not received such an email please check your 'spam' folder incase it has inadvertently been sorted into this folder. It is also important that the email address that you provide for the order is correct before you place an order, if it is incorrect our emails that are sent out to you will be returned to us undelivered.
I have placed an order but have not yet received a dispatched email.
Not to worry, order dispatched emails are sent as soon as we have physically packed and dispatched your order. It maybe a simple case that we have not yet processed your order due to high volume or peak periods. However, if you have received a 'Thank you for your Order' email it shouldn't be long before your order is dispatched.
I have received an email stating an item is out of stock, what are my options now?
We try to stock all products on our shelves so that we can give fast and efficient service to you. During busy times some items can be more in demand than others and so stock levels can become lower than planned very quickly. Please be aware that delivery of orders will be influenced by the availability of the product and we will do our best to contact you if an item you have order is not currently available. If this is the case you can either:
Why is 'Express Delivery' automatically chosen as my 'Delivery Option'?
'Express Delivery' is usually automatically chosen when the products in your basket are either too large, too heavy or too valuable to be sent via our Standard Delivery option. Royal Mail have very strict size and weight restrictions in place which can prevent many of the items we offer fitting through their delivery network.
Will I need to sign for my Order?
Yes, in most cases we will require a signature for orders placed with Sheridan Marine. Orders below a certain value may not require a signature and will be based on trust, however, if we consider our trust is breached at anytime we reserve the right to cancel further orders to an address or customer at anytime.
I live outside the United Kingdom, what are my Delivery Options?
We provide Delivery Options for lots of delivery destinations around the world so you should be able to order the parts you require with ease by selecting the 'Delivery Option' in your 'Basket'. If you are unable to see a Delivery Option available it may be that the products in your basket are either too large, too heavy or too valuable to be sent to your destination via our listed options - please contact us for a quote.
Why are there more Delivery Options available to Mainland England than my destination?
The delivery network available to us for delivery within Mainland England is an extensive and fast network so our options are wider. Unfortunately once we go beyond the Mainland our options are reduced. However we try to calculate fair rates so that our products are available to more destinations around the world.
I need things in a hurry, what are my options?
We provide an array of delivery options to choose from online including 'Standard Delivery' & 'Express Delivery'. If you require a faster service, for example, an early morning delivery or a Saturday Delivery we maybe able to accommodate this so please contact us.
My order appears to be lost, what do I do now?
We do not usually experience lost orders however we can occasionally experience 'extended delivery'. Our couriers each have different time scales for delivery to different destinations. Usually orders arrive well within these guidelines but when the external delivery networks experience high demand (such as Christmas Holidays etc.) deliveries can be extended to the maximum delivery window outlined in the guidelines.
Couriers usually count working days as delivery days, so it is important to consider the time scale of the Delivery Option chosen to identify whether or not your order is in fact just delayed.
I opened my parcel and something was missing, what do I do now?
As a small company our team discuss our orders all day, and when necessary, ask for clarification or verification on products ordered, and orders dispatched, to ensure our service is up to scratch. We do not usually experience missing items on an order as we have strict protocol in place to try and prevent this. However, if you believe something is missing please contact us and we will endeavour to pass you directly through to the person in our team who packed your order for a discussion.
Is there likely to be any external factors that could affect my order delivery?
Please be aware that external factors beyond our control may delay our order fulfilment process. Although dates for dispatch and delivery are predicted, these are based on 'ideal working environments'. Many external factors, such as adverse weather conditions (including floods, snow, ice etc.), strikes and delivery network issues (including customs delays), are usually beyond our control, and, may affect the actual delivery time.
What are the last order dates for Christmas?
Check out our 'Ordering in time for Christmas' page for last order dates and Christmas delivery.
We take a lot of pride in the service and products that we offer and go to great lengths to provide accurate information for you so that you can make a sound decision when ordering - because of this we are very proud of our low returns rate.
Having said this, we are aware that ordering online has it's limitations so if you would like to return an item please contact us within 7 days and we are usually flexible to work with you if you would rather exchange your item, receive a credit note to your account or simply a refund for the order. It will be your responsibility to return the item/s to us before we can take any action as we will inspect the item/s in question before we deem the products suitable for resale.